Refund Policy
Since TemplatesFlow.com offers non-repayable goods, we do not issue refunds when the order is completed and the product is delivered. You should understand it and bear in mind while purchasing any of our products.
However, we realize that everything happens and we can not predict all situations with regard to the character of the product we supply.
Therefore, we DO comply with our clients’ requests for the refund in the following cases:
- Non-delivery of the product – if you didn’t receive a delivery e-mail from us, because of some mailing problems.
- Download problems - it may happen while downloading the product.
- Irreparable defects or serious difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support team's approval.
- Product not-as-described - In this case, a request is satisfied in agreement of both parties concerned. ‘’Sources available section’’ is regarded here for final resolution. To prevent this situation every customer is suggested to check samples of each type of the product offered, before making the purchase. It helps to research the product's structure and try skills in template editing.
Refunds support
Our Refunds support team is ready to provide you with timely and efficient professional help. Be sure that we will find the most convenient solution for your query. We will gladly solve your problems if you contact us via following means:- E-mail:Billing@templatesflow.com
- Phone: 1 (516) 208-2454
Please, give us 12-24 hours that are necessary for our Support team to review your problem and find better possible solutions.
Requests for a refund are accepted within the period of 1 week after purchase was made. In your request, you should name detailed and grounded reasons why you apply for a refund. Please, make sure that your request does not contradict our Terms of Use and you have carefully read ‘’Sources available section’’.
Now in Cart:
Total sum:
